Cancellation policy

Contact Big Sky Delivery & Concierge as early as possible if your arrival, lodging, pickup, or service plans change.

Before shopping or service begins

Cancellation and change requests are easiest to accommodate before groceries are purchased, pickup travel begins, or concierge arrangements are confirmed.

Completed purchases and work

Groceries already purchased, completed shopping, mileage, third-party commitments, prepared items, rush scheduling, and other completed work may remain chargeable.

Property access

Guests are responsible for accurate lodging, unit, arrival, and access information. Contact the team promptly if any of these details change.

Request a change

Call (406) 539-9662 or email bigskydeliveryservices@gmail.com with your order number and requested change.