Frequently Asked
Questions

We shop at Publix Supermarkets.

We are unable to deliver Alcohol at this time.

We recommend placing your order at least 3 days in advance. We monitor orders in queue to ensure appropriate staffing on your delivery day.

By special request only. Please contact us prior to placing an order as stores are closed on major holidays.

No. Depending on scheduling, housekeeping, access to your home/condo, weather, and traffic, we are unable to guarantee delivery prior to arrival. It is our goal, however, to deliver your order before you arrive.

Orders placed after 12:00 pm the day before delivery date may incur an additional $50 expedite fee.

You can make changes to your order up to 48 hours prior to the delivery date.

Please submit an additional order. Additional orders received after 12:00pm may need to be delivered the following day depending on delivery schedule availability. We’ll waive the $50 expedite fee for additional orders during the same visit.

Please add it to your order using our “Custom Item” product. "Custom Item" is listed first in each category.

Your personal shopper will substitute a similar item. If you have specific substitutions in mind please enter a note for your shopper in the product "Notes" field.

Please enter a note for your shopper in the Instructions/Comments field for the product. You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions” at checkout.

Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.