Question 1

Where do you shop?

Accepted Answer

We shop at Publix Supermarkets.

Question 2

Is there anything you do not deliver?

Accepted Answer

We are unable to deliver Alcohol at this time.

Question 3

How far in advance should I place my order?

Accepted Answer

We recommend placing your order at least 3 days in advance.  We monitor  orders in queue to ensure appropriate staffing on your delivery day.

Question 4

Do you deliver on Holidays?

Accepted Answer

By special request only.  Please contact us prior to placing an order as stores are closed on major holidays.

Question 5

Do you guarantee to have my order delivered prior to arrival?

Accepted Answer

No.  Depending on scheduling, housekeeping, access to your home/condo,  weather, and traffic, we are unable to guarantee delivery prior to  arrival.   It is our goal, however, to deliver your order before you  arrive.

Question 6

Will you accept last minute orders?

Accepted Answer

Orders placed after 12:00 pm the day before delivery date may incur an additional $50 expedite fee.

Question 7

When can I make changes to my order?

Accepted Answer

You can make changes to your order up to 48 hours prior to the delivery date.

Question 8

What if I’d like to order additional items during my stay?

Accepted Answer

Please submit an additional order.  Additional orders received after  12:00pm may need to be delivered the following day depending on delivery  schedule availability.  We’ll waive the $50 expedite fee for additional  orders during the same visit.

Question 9

What if I don’t see the exact item I want on your form?

Accepted Answer

Please add it to your order using our “Custom Item” product. "Custom Item" is listed first in each category.

Question 10

What if an item I have requested is out of stock?

Accepted Answer

Your personal shopper will substitute a similar item.  If you have  specific substitutions in mind please enter a note for your shopper in the product "Notes" field.

Question 11

What if I have specific dietary or religious needs?

Accepted Answer

Please enter a note for your shopper in the Instructions/Comments field  for the product.  You must let your shopper know if they should select a  substitute product that meets a special requirement.  If no  substitution is acceptable make sure to note “No Substitutions” at checkout.

Question 12

What should I do if there is a problem with my grocery order?

Accepted Answer

Your satisfaction is important to us!  Please let us know of any issues  immediately so that we can work with you to resolve the problem while  you are in town.

Frequently Asked Questions